Refurbishment Terms & Conditions

LCD Screen refurbishing terms and conditions Bfix

TERMS OF SERVICE

 

  • By using our services you totaly and without exclusions agree to our terms and conditions.

 

  • A grade screens are in full working condition without any major or minor faults with the LCD, whereas B grade screens have minor problems with their LCDs (e.g. pink screens - visible pink halo on the lcd - or small marks on the inner layers of the lcd which are beyond repair, but do not affect the functions of the Screen). Please notify before the start of the process which Lcds you are willing to refurb.

 

  • After receiving the screens they are tested for faults, we exchange only the screens which pass the testing process. To pass the Lcd and the touch screen must be working, not flickering. White spots, dead pixels, inkspots or pink or other color spots on the lcd will also come back as failed to pass the testing process. Some lcd's have internal damage which is undetectable by any testing and they are unrefurbishable, therefore there's a 10% margin of Lcd's which comes back as failed to process, and can be returned to client on demand in the state they are found to be failed. We do not charge for failed lcds, just the postage if client requires them to be posted, the failed screens which are not collected or asked to be posted back are disposed of after 30 days

 

  • We have a testing fee of 50p per screen if over 20% of screens are not working, because we will assume they were not tested by your company before we had received them.

 

  • If you are sending the screens by post then you are expected to pay for the postage and packaging. We cover payments for P&P for the refurbished screens we are sending back to you.  The faulty screens will be returned on clients request, we do not cover the postage expenses for screens that were found faulty when received.

 

  • We cannot be held responsible if the delivery does not reach us, so we recommend sending the packages using a signed-for service. Also, it is not our responsibility until the screens reach us. Bfix send packages through 1st/2nd class signed for services so once it leaves our hands it will be the responsibility of the mailing/delivery service.
  • Other shiping methods may be used if requested and payed by the client, but must be aranged in advance and the office must be notified when placing an order

    We offer free postage on orders starting from £300 per order excluding Vat, all orders below that amount will be charged for postage at the postage service providers rate plus packing charges, there may be exeptions when free shiping would be applied, but this will be notified in advance of purchase or order.

Please note: we are only covering P&P for screens we have exchanged, not screens which have been received by Bfix and found to be faulty.

 

  • At Bfix, we have a 99% customer satisfaction rate and can guarantee that the screens we send you will be of good quality. However, in some unfortunate circumstances screens we have sent you may have an internal fault. As we understand that this is neither the fault of your company or our own, we will willingly pay towards the screen when we receive proof of the internal damage.

 

  • It is our responsibility to inform you if the screens will not be ready for the time you have been given.  The average time, depending on the quantity and queue will be between a few days to a week’s time.

 

  •  The refurbished or bought lcd Screens will not be sent out or available to collect until full payment is received.

  • Lcd Sale (Purchase, Buy-back) order payment method will be arranged and the payment will be available only after receiving the testing results from the re-manufacturing dept. and  the following procedure: The testing results and the order purchase quote will be sent via email or other ways passed to the client based on which the client should provide an invoice with clear information on how he would wish to receive the payment if the company or client is Vat registered the fact should be clearly visible in the invoice provided, this as well should be arranged prior to placing an order.
  • You can pay for your service by Cash in store or bank transfer, we also take card payments and phone payments to small amounts of cash up to 100 pounds for your and our safety. As well we take paypal payments, but if you’re paying by paypal you must notify us before paying the invoice and the paypal fees will be added to your bill. 

  • Orders of screens in quantity lower than 50 tested working pieces are priced and at a higher rate, even if the order is over 50 screens but the after the testing process, the quantity comes to less than 50 working pieces the price will be counted at a higher rate. (Example of higher rates on 03/04/17 ex VAT: iphone 5 series - 12.5, iphone 6 - 16.67 iphone 6 plus - 20.84, the prices shown here can differ from the actual price depending on the market price on the date of the order please see the list below for other models)

          Higher Rate Pricelist screen refurbishment

  • Please note, that you should remove any lcd assembly parts if you require them, as we do not store, seperate or return them, we may return a full assembly lcd if arranged beforehand and additional costs are covered by the client, but the parts may not or may be the same ones which were attached to the screens sent in (for exmple - home button, backplate, camera) 

  • Colour preference of the lcds sent in for the refurbishment service must be given in percentage ( for example: i5 - 20% white 80% black ) at the time of the order and written in the order documentation if the colour preference is not specified, we will asume that it is 50% and 50%, the percentege may vary on rare occasion depending on the quantity of the screens and parts in stock.

RETURN POLICY

 

  • Please keep in mind, that the final product is tested and has to pass a quality check just before the customer receives it, therefore there is little space for error at this point.

If you’re reselling the product we advise you to check it before sending it out to your client  and as well we recommend you to inform your clients of our return policy.

If you are unsatisfied with the product it can be returned on these terms:

 

  • You can return the product for 6 months after the day it was given or posted to you, the postage

time does count in the return period.

 

  • The product must be unused and in original packaging it was received

 

  • The product can not be damaged by you or third party willingly or unwillingly, we only take responsibility for damage to the product during the manufacturing process.

 

  • We take care handling our product and so should you, every precaution should be taken to ensure there will be no damage to the product while being delivered, or moved from one place to another, we are happy to advise you on packaging and handling. We do not take any responsibility on damage to the product, which occurs on its travel time.

 

  • When returning an item, the faults, if any must be clearly marked and named. You can mark the faults with a marker on the protective packaging of the product, if not the received

item will not be counted as returned, and will be sent or given back as is and counted as new.

 

  • After receiving the product back, our quality check team will test and check if the product wasn’t replaced or damaged and only then it can be replaced or refunded depending on the time and workload the process could take up to 3 weeks.

 

Webpage: info@bfix.co.uk               Phone no.: 02089889191
Bfix is a trading name of A Plus One Limited

 

Recycle Your Screens

<<< Repair, purchase and website usage Terms & Conditions

iTechnician

PhoneMend