Contact Us
Got a question about a review, spotted something that needs updating, or just want to flag an issue with an online casino listed on bfix.co.uk? We're glad to hear from readers, and this page explains the best way to reach us.
Why get in touch
Ireland Casino exists to help adults in Ireland compare online casinos honestly — from welcome bonuses and free spins offers to payment methods and payout times. We rely on reader feedback as much as our own research, so if something on the site doesn't match what you've experienced at a casino, or a bonus term looks out of date, we want to know about it.
Common reasons readers contact us include:
- Reporting outdated bonus terms, wagering requirements or free spins offers on a casino we've reviewed
- Flagging a broken link, incorrect rating, or a casino that no longer accepts Irish players
- Asking general questions about how we assess and rank online casinos
- Sharing feedback on your own experience with a listed casino's games, deposits or withdrawals
- General queries about the site, its content or its editorial approach
How to reach us
The quickest way to contact the Ireland Casino team is by email at [email protected]. Please include as much detail as possible — for example, the name of the casino involved, the page you were reading, and what looked wrong or out of date. This helps us look into it faster and correct anything that needs correcting.
We read every message that comes in, though we can't guarantee a reply to every one. Where a query needs a personal response, we aim to get back within a reasonable timeframe, though this can vary depending on volume.
What we can and can't help with
We're an independent review and comparison site — we don't operate any casino, hold customer funds, or process deposits and withdrawals on a casino's behalf. That means we're not able to help with:
- Account access issues, verification problems or withdrawal disputes at a specific casino — these need to go to that casino's own customer support team
- Claiming or redeeming a bonus or free spins offer — this happens directly on the casino's site, not through us
- Refunds, chargebacks or complaints about money lost while playing — again, these sit with the casino or, where relevant, its licensing authority
What we can help with is anything relating to the accuracy, fairness or clarity of the content on bfix.co.uk itself — including our reviews, our comparison tables and our rankings.
If you're concerned about your gambling
If you or someone close to you is finding it hard to control time or money spent gambling, that's a conversation worth having sooner rather than later. Our Responsible Gambling page covers the supports available in Ireland, including tools for setting limits and where to find independent help.
Before you write in
A few quick checks can sometimes save a round trip:
- If your question is about a specific casino's licensing, security or ownership, check whether it's already answered in that casino's individual review on the site
- If it's about bonus terms or wagering requirements, these sit with the casino issuing the offer — the casino's own terms page will have the definitive wording, since offers and conditions can change
- If it's a general site question — about our About Us page, our editorial approach, or our Terms and Conditions — those pages may already cover it
If none of that answers what you're after, email us directly and we'll do our best to help.